Update - Font Awesome 7.1
New Effects.

 

 

New - Sentiment Trigger Rules for Supervisors
Update - Font Awesome 7.01
New Effects.

 

 

New - AI Call Generate Email Followup
New - AI Call Generate SMS Followup
New - AI Call Generate Blog Article
New - AI Call Generate KB Article
New - AI Call Generate Social Media Post
New - AI Call Generate Product Recommendation
New - AI Call Generate CRM Summary
Update - Font Awesome 7
New Effects.

 

 

New - AI Assistant
New - AI Sentiment on Transcribed Calls
New - AI Call Summary on Transcribed Calls
New - AI Call Highlights on Transcribed Calls
New - AI Call Action Items on Transcribed Calls
New - AI Caller History Summary
New - AI Call Coaching
Update - Kendo Framework
New Effects.

 

 

Update - Bootstrap 5.3.7
Update - MSAL 4.13.1
New Effects.

 

 

New - Optional Dynamic Tab Switch on Search
Update - MSAL
New Effects.

 

 

New - Grids contain automatic paging to improve performance
New - Add Shared MS contacts
Update - MSAL
Update - Remove Duplicate External Contacts
New Effects.

 

 

New - Added Office and Selected Group Presence to Company Directory
New - Search include Offices, Departments, and Contact Centers
Update - Kendo
Update - MSAL
Update - MGT
New Effects.

 

 

New - Create a queue callback from current call or alternate telephone number.
New - Create Callback Note
Update - Kendo
Update - MSAL
New Effects.

 

 

New - Ability to hide right most column
New - Search by Initals
New - Sign In and Out of Groups
New - Screen Pop Feature
New - Show/Hide Contact Center Grid
New - Administrators Can Change Other's Status
New - Remote Work and Vacation Status
New - Administrators Can Change Other's Group Presence
New - Search on Popup to Add Users to Groups
New - Creates My Default Group if no groups exits
New Effects.

 

 

Ability to preassign API keys.
Font Awesome 6.7.2
Group Status on User Card
Expanded MS Presence
New Effects.

 

 

Updated MSAL to 3.27.0.
Transfer via ID
Rename Group Option
Font Awesome 6.7
Add Participant
CSS Update v10
Hangup Support for Non-CTI calls
New Effects.

 

 

Updated MSAL to 3.26.0.
Initial Release
Set User Status
New Effects.

 

 

Updated MSAL to 3.24.0.
Beta 3
Full Screen Button
Hover exposes full MS Card on MS Tab
Visual updates to Groups and Queues
New Effects.

 

 

Updated MSAL to 3.21.0.
Beta 2
Dial via CTI
Optional load of Planner Tasks
Add / Delete Contacts
New Effects.

 

 

Updated MSAL to 3.20.0.
Beta 1
Updated MS Activity Column
Slower load of Planner Tasks
New Effects.