Fix - Improved reliability of first-time setup for new admin users Fix - WebSocket connections now fully established before subscriptions are created Fix - Automatic retry with exponential backoff if subscription setup fails New - Live status indicator shown during connection setup Fix - Reconnection improvements prevent overlapping recovery attempts New - Server-side fallback ensures connections are always established even on slow networks
New - Set Microsoft Teams Presence from User Panel New - Set Microsoft Teams Status Message from User Panel New - Agent Availability New - Call Notes hover tooltip and flash indicator on active call buttons
New - AI Call Generate Email Followup New - AI Call Generate SMS Followup New - AI Call Generate Blog Article New - AI Call Generate KB Article New - AI Call Generate Social Media Post New - AI Call Generate Product Recommendation New - AI Call Generate CRM Summary Update - Font Awesome 7 New Effects.
New - AI Assistant New - AI Sentiment on Transcribed Calls New - AI Call Summary on Transcribed Calls New - AI Call Highlights on Transcribed Calls New - AI Call Action Items on Transcribed Calls New - AI Caller History Summary New - AI Call Coaching Update - Kendo Framework New Effects.
New - Added Office and Selected Group Presence to Company Directory New - Search include Offices, Departments, and Contact Centers Update - Kendo Update - MSAL Update - MGT New Effects.
New - Ability to hide right most column New - Search by Initials New - Sign In and Out of Groups New - Screen Pop Feature New - Show/Hide Contact Center Grid New - Administrators Can Change Other's Status New - Remote Work and Vacation Status New - Administrators Can Change Other's Group Presence New - Search on Popup to Add Users to Groups New - Creates My Default Group if no groups exist New Effects.
Ability to preassign API keys Font Awesome 6.7.2 Group Status on User Card Expanded MS Presence New Effects.
December 1, 2024
Updated MSAL to 3.27.0 Transfer via ID Rename Group Option Font Awesome 6.7 Add Participant CSS Update v10 Hangup Support for Non-CTI calls New Effects.