Bridge Operator Console

by Bridge Communications

Dialpad

BOC Dialpad Update History

A complete record of updates, new features, and improvements to Bridge Operator Console for Dialpad.

BOC Dialpad  •  BOC MS Teams  •  BOC RingCentral

September 1, 2026

New - AI Assistant: new generative tools for Quote, Meeting Invite, Lead Qualification, and Complaint/Dispute Record
New - AI Assistant: Translate button regenerates the output or transcript in your choice of seven languages
Update - AI Assistant content now renders with clean formatting instead of raw markdown symbols
Update - AI Assistant prompts tuned per content type for more polished, consistent results
Update - AI requests updated for current model APIs, restoring OpenAI and Grok responses
Update - OpenAI GPT-5.6 Luna
Update - Grok 4.3
Update - Gemini 3.5 Flash Lite
Update - AlaSQL 4.18.0

August 1, 2026

Update - Billing portal update to Stripe
New - Faster startup and lower memory use (removed unused code and an unused library, trimming the app download)
Update - Bootstrap 5.3.8
Update - Kendo Bootstrap Theme 14.3.0
Update - Chart.js and jQuery Migrate switched to minified builds for faster load
Update - Pinned PDF.js to a fixed version for reliable document viewing in the License Portal
Fix - Operators are no longer logged out during a brief license-server hiccup
Fix - License Portal sessions no longer drop after sign-in token expiry
Fix - More reliable Microsoft 365 / Teams sign-in
Fix - Corrected call duration display
Fix - Contact search now shows the correct number for contacts with multiple phone numbers
Fix - "Please enable popups" now appears correctly when popups are blocked
Fix - Closed captions no longer hang if the speech model fails to load
Fix - Missing profile photos now fall back to a default avatar
Fix - Dark theme now loads reliably across all hosting
Fix - Narrow-window navigation menu now opens correctly
Fix - Copy Transcript now copies the full transcript
Fix - Prevented duplicate call subscriptions and several memory leaks (timers, sockets, and database connections)
Fix - Cookie-consent banner now displays with the correct styling
Fix - Reduced background API traffic and console overhead for smoother performance
Security - Removed the legacy card-entry form (payments now handled entirely by Stripe)
Security - Stronger protection against cross-site scripting in the License Portal
Security - Hardened sign-in flow (PKCE)

July 1, 2026

Update - MSAL 4.30.0
Update - AlaSQL 4.6.6
Update - Gemini 3.1 Flash Lite

June 1, 2026

Fix - Improved reliability of first-time setup for new admin users
Fix - WebSocket connections now fully established before subscriptions are created
Fix - Automatic retry with exponential backoff if subscription setup fails
New - Live status indicator shown during connection setup
Fix - Reconnection improvements prevent overlapping recovery attempts
New - Server-side fallback ensures connections are always established even on slow networks

May 1, 2026

New - Set Microsoft Teams Presence from User Panel
New - Set Microsoft Teams Status Message from User Panel
New - Agent Availability

April 1, 2026

Update - Kendo CSS 12.3
Update - Chat Control
Update - jQuery 4.0
Update - Font Awesome
New Effects.

March 1, 2026

Windows MSI Install Available
Closed Captions Support
Live Language Translation on Captions
New Effects.

February 1, 2026

Update - MSAL 4.28.1
New Effects.

January 1, 2026

Update - MS Teams Chat Resizing
New - AI MS Teams Chat Summary
New - MS Teams Group Chats
New - AI MS Teams Chat Group Summary
New Effects.

December 1, 2025

New - MS Teams One on One Chat
New - MS Teams Group Chat
New Effects.

November 1, 2025

Update - Font Awesome 7.1
New Effects.

October 1, 2025

New - Sentiment Trigger Rules for Supervisors
Update - Font Awesome 7.01
New Effects.

September 1, 2025

New - AI Call Generate Email Followup
New - AI Call Generate SMS Followup
New - AI Call Generate Blog Article
New - AI Call Generate KB Article
New - AI Call Generate Social Media Post
New - AI Call Generate Product Recommendation
New - AI Call Generate CRM Summary
Update - Font Awesome 7
New Effects.

August 1, 2025

New - AI Assistant
New - AI Sentiment on Transcribed Calls
New - AI Call Summary on Transcribed Calls
New - AI Call Highlights on Transcribed Calls
New - AI Call Action Items on Transcribed Calls
New - AI Caller History Summary
New - AI Call Coaching
Update - Kendo Framework
New Effects.

July 1, 2025

Update - Bootstrap 5.3.7
Update - MSAL 4.13.1
New Effects.

June 1, 2025

New - Optional Dynamic Tab Switch on Search
Update - MSAL
New Effects.

May 1, 2025

New - Grids contain automatic paging to improve performance
New - Add Shared MS contacts
Update - MSAL
Update - Remove Duplicate External Contacts
New Effects.

April 1, 2025

New - Added Office and Selected Group Presence to Company Directory
New - Search include Offices, Departments, and Contact Centers
Update - Kendo
Update - MSAL
Update - MGT
New Effects.

March 1, 2025

New - Create a queue callback from current call or alternate telephone number
New - Create Callback Note
Update - Kendo
Update - MSAL
New Effects.

February 1, 2025

New - Ability to hide right most column
New - Search by Initials
New - Sign In and Out of Groups
New - Screen Pop Feature
New - Show/Hide Contact Center Grid
New - Administrators Can Change Other's Status
New - Remote Work and Vacation Status
New - Administrators Can Change Other's Group Presence
New - Search on Popup to Add Users to Groups
New - Creates My Default Group if no groups exist
New Effects.

January 1, 2025

Ability to preassign API keys
Font Awesome 6.7.2
Group Status on User Card
Expanded MS Presence
New Effects.

December 1, 2024

Updated MSAL to 3.27.0
Transfer via ID
Rename Group Option
Font Awesome 6.7
Add Participant
CSS Update v10
Hangup Support for Non-CTI calls
New Effects.

November 1, 2024

Updated MSAL to 3.26.0
Initial Release
Set User Status
New Effects.

October 1, 2024

Updated MSAL to 3.24.0
Beta 3
Full Screen Button
Hover exposes full MS Card on MS Tab
Visual updates to Groups and Queues
New Effects.

September 1, 2024

Updated MSAL to 3.21.0
Beta 2
Dial via CTI
Optional load of Planner Tasks
Add / Delete Contacts
New Effects.

August 1, 2024

Updated MSAL to 3.20.0
Beta 1
Updated MS Activity Column
Slower load of Planner Tasks
New Effects.

Bridge Communications, LLC • 1830 52nd St S, Fargo, ND 58103

701-212-4797 • sales@bridgeoc.com

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